Resources

K-STAR HEATERS - ALL MODELS:

• K5, K10, K15
• K-5-TT, K-10-TT, K-15-TT
• K-5-D-TT, K-10-D-TT, K-15-D-TT

WARRANTY POLICY 

K-STAR ELECTRIC Pool/Spa Heaters carry a one year limited warranty from the date of
purchase / install.

Exception: Factory installed heating elements carry a limited 90 day warranty from date of
heater installation.

All warranty claims must have factory authorization prior to returning the defective product.

All claims must include: Model Number, Serial Number and Proof of Purchase (refer to below

attached pdf.file of K-STAR Warranty / Troubleshooting Procedure Form)

Consolidated Pool & Spa Industries Inc. will repair and/or replace the defective heater and/or
defective components at its discretion during this warranty period.

All defective products must be returned prepaid.

Consolidated Pool & Spa Industries Inc. will not be responsible for labour charges.

The above warranty shall be considered void if: 

1. Unit is installed on soft-sided or inflatable pools/spas.
2. Installation instructions are not followed (improper installation).
3. Unit is powered without any water circulation.
4. Unit has been mishandled.
5. Corrosion of the unit’s internal parts occurs by unit being exposed to a salt water system, a
   system that uses salt to create a sanitizer (applies to all Non-Titanium Heater Models only).
6. Improper water chemistry
7. Unit is improperly winterized.
8. Products were purchased outside Canada.

K-STAR TROUBLESHOOTING-WARRANTY PROCEDURE FORM